1win bet Privacy Policy – Data Protection Malaysian Member Personal Data

This Privacy Policy ("Policy") is published by 1win bet, which operates through the website 1winbet.fun. This document details how we collect, use, store, protect, and in certain circumstances share the personal information of our members in Malaysia and worldwide.

We understand that when you register with 1win bet and share your personal information — your name, email address, phone number, and payment details — you are placing your trust in us to handle it responsibly. We take that trust seriously. Every decision about how we manage your data is made with our members' interests and security as the top priority.

This policy applies to all services offered through the 1win bet platform, including Sports Betting (Malaysia Super League, EPL, cricket, badminton), Live Casino, slots, fishing games, e-sports, jackpot, roulette, and all related account features. This policy should be read together with Terms & Conditions and Responsible Gaming Policy us.

1win bet only collects data that is strictly necessary to provide our services, meet legal requirements, and maintain platform security. Below are the categories of data we collect and the purposes for which they are collected:

We may also collect data you voluntarily provide through feedback forms, customer satisfaction surveys, or when interacting with the 1win bet support team. Such data is used solely to improve your experience on our platform.

Personal data collected at 1win bet is used for legitimate, limited purposes only. We do not use your data for anything unrelated to the provision of our services, or for purposes you would not reasonably expect when providing it to us.

The primary purposes for which 1win bet uses your data are as follows:

• Account Management: Creating, verifying, and managing your 1win bet account, including registration processing, identity verification, and profile maintenance.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks and other payment methods, as well as processing your winnings withdrawals.
• Service Delivery: Gives you access to all games on 1win bet including slots, Live Casino, fishing games, Sports Betting, e-sports, roulette, and jackpot games.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or any unauthorised use of the platform.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and other applicable laws.
• Customer Support: Providing effective assistance to members via Malay-language live chat or email when you reach out to the 1win bet support team.
• Marketing Communications: Sends information about 1win bet promotions, bonuses, and special offers — but only if you have opted in to receive them, and you may unsubscribe at any time.
• Platform Improvements: Analysing usage patterns in aggregated, anonymised form to improve the user experience on 1win bet.

1win bet does not sell, rent, or trade members' personal data to any third party for their own marketing or commercial purposes. This is our absolute commitment to your privacy.

However, there are limited situations where we may need to share your data with certain parties, solely for the legitimate operation of the 1win bet platform:

• Payment Service Providers: Payment processors that help us handle transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. They receive only the minimum data required to process payments and are bound by strict confidentiality agreements.
• Game Software Providers: Companies such as Pragmatic Play, Evolution Gaming, and Playtech, which supply games to 1win bet, may process certain gameplay session data for technical and security purposes.
• Security Services: Third parties providing fraud detection, identity verification, or security audit services to ensure the integrity of the 1win bet platform.
• Legal Requirement: Government authorities, law enforcement agencies, or regulatory bodies in Malaysia where we are legally required to disclose certain information, or to protect the rights and safety of 1win bet and its members.
• Business Transfer: In the event of a merger, acquisition, or asset sale, data may be transferred to the relevant entity — and the same or stricter Privacy Policy will continue to apply.

All third parties that receive 1win bet member data are bound by data protection agreements ensuring they handle that information to security standards equal to or higher than our own.

Protecting members' personal data is one of 1win bet's highest technical priorities. We continually invest in security infrastructure to ensure your information is always safeguarded against unauthorised access, alteration, disclosure, or destruction.

The key security measures we implement at 1win bet include:

• 256-bit SSL Encryption: All data transmitted between your device and 1win bet's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and passwords, is stored in encrypted form and cannot be read without the appropriate decryption key.
• Strict Access Controls: Only 1win bet staff who genuinely require access to specific data in order to perform their authorised duties are permitted to do so — based on a strict need-to-know access principle.
• 24-Hour Monitoring: Our security monitoring system operates around the clock to detect and respond to any unusual activity or security threats.
• Regular Penetration Testing: We conduct regular security testing to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: Two-factor authentication is available for members who want to add an extra layer of security to their 1win bet account.

The 1win bet platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and analyse aggregated usage patterns for service improvement purposes.

The types of cookies we use on 1win bet are:

• Essential Cookies: Required for core platform functionality — including login session verification, account security, and language preferences. Without these cookies, 1win bet will not function properly.
• Performance Cookies: Collects information on how members use the 1win bet platform — pages visited, games played, and time spent. This data is aggregated and anonymised for internal analytics purposes only.
• Functional Cookies: Remembering your preferences and settings — such as your preferred language and display preferences — to deliver a more personalised experience each time you visit 1win bet.
• Security Cookies: Used to detect and prevent fraudulent activity, ensure a single active login session per user, and protect your 1win bet account from unauthorised access.

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect the functionality of 1win bet and your ability to log in or complete transactions. For guidance on managing cookies in your browser, refer to your browser's help settings.

As a 1win bet member based in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We are fully committed to respecting and facilitating the exercise of these rights.

1win bet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, as stated in this Privacy Policy, or for as long as required under applicable Malaysian law. The following are general guidelines on the retention periods we observe:

• Active Account Data: For as long as your 1win bet account remains active, we retain your personal data as necessary for account operations and service delivery.
• Financial Transaction Data: Deposit, withdrawal, and betting history records are retained for a minimum of 7 years in compliance with Malaysian accounting and anti-money laundering legal requirements.
• Identity Verification Data: Documents submitted for identity verification (KYC) are retained for the duration of the active account plus 5 years following account closure.
• Security Log Data: Access logs and security activity records are retained for 12 months for the purpose of investigating security incidents if required.
• Communication Records: Customer support conversations and emails are retained for 3 years after the last interaction for quality control and historical reference purposes.

When data is no longer needed and there is no legal obligation to retain it, 1win bet will securely delete or anonymise it using industry-recognised methods to ensure it cannot be recovered or reused.

The 1win bet platform is intended solely for adult users aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we become aware that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe a child may have registered on 1win bet, please contact us immediately at support@1winbet.fun so we can investigate and take appropriate action without delay.

1win bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All changes will be published on this page with the latest "updated" date.

For material amendments — changes that significantly affect how we use your data — we will provide at least 30 days' advance notice via the email address registered to your 1win bet account or through a prominent notice on the platform. Minor amendments or those required urgently for legal or security reasons may take effect sooner.

Your continued use of the 1win bet platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the latest version of this document. We encourage you to review this page periodically to stay informed of our current practices in protecting your personal data.

This Privacy Policy was last updated on 1 January 2026.

If you have any questions, concerns, or complaints about how 1win bet handles your personal data, we encourage you to reach out to us directly. The 1win bet privacy team will work to address every enquiry promptly and professionally.

• Privacy Email: support@1winbet.fun — please include "Privacy Enquiry" in the subject line so your message is routed to the right team.
• Live Chat: Available 24 hours a day, 7 days a week, directly from the 1win bet platform — the fastest option for urgent enquiries.
• Response Time: We aim to respond to all privacy enquiries within 5 business days and data rights requests within 21 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the PDPA 2010. Further information on the complaints process is available through the official website of the Department of Personal Data Protection Malaysia.